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Can I legally text message my customers in the UK?

Yes, you can legally text message your customers in the United Kingdom, but there are certain laws and regulations that you must follow, such as the Privacy and Electronic Communications Regulations (PECR) in the UK.

The PECR regulates certain aspects of electronic communications, including SMS messaging, email marketing and other electronic communications.

In order to send SMS message to your customers, you must have their prior consent, and you must provide them with an easy way to opt-out of receiving further messages.

We will guide you so don’t worry


How can I send bulk SMS in UK?

There are several ways to send bulk SMS in the UK, including using an SMS gateway provider such as us.

  1. As an SMS Gateway Provider, our service allows you to send SMS messages in bulk through our web-based platform.
  2. Our SMS Marketing Platform is a tool that allows you to create and manage SMS marketing campaigns, such as sending bulk SMS messages to a list of contacts.

It’s important to note that the UK has strict regulations regarding sending SMS messages, specifically the Privacy and Electronic Communications (EC Directive) Regulations 2003, so it’s important to ensure that you are compliant with these regulations when sending bulk SMS messages.

We will guide you so don’t worry


How can I get consent to SMS marketing?

There are several ways to obtain consent for SMS marketing, including:

  1. Double opt-in: This involves sending a confirmation message to the customer after they have provided their phone number, asking them to confirm that they wish to receive SMS marketing messages.
  2. Opt-in during registration: Customers can opt-in to receive SMS marketing messages when they register for your services or make a purchase.
  3. In-store sign-up: Customers can opt-in to receive SMS marketing messages by filling out a form or signing up on a tablet at your physical location.
  4. Online sign-up: Customers can opt-in to receive SMS marketing messages by filling out a form on your website or through a pop-up window.

It is important to note that when obtaining consent, you should make it clear what the customer is consenting to, and provide them with an easy way to opt-out of receiving further messages. Additionally, you should keep records of the consent obtained and the methods used.

We will guide you so don’t worry.

Is SMS marketing better than email?

It depends on the specific goals and target audience of a marketing campaign. SMS has a higher open rate and response rate than email, but email allows for more detailed and visual communication.

Additionally, SMS is more immediate and personal, but email allows for more automation and scalability. Ultimately, the best choice will depend on the context and objectives of the campaign.

We will guide you so don’t worry.

Free SMS marketing UK

As with most SMS platforms, you can get a FREE trial to test whether SMS marketing is right for your business.  We can add 100 free creditd to your account once you register. Additionally we can help you set up your first campaign if you would like us to.

Does SMS marketing Still Work?

Yes, SMS marketing can still be an effective way to reach customers and promote products or services. SMS messages have a high open rate and can be used to send timely and relevant information to customers, such as promotional offers or appointment reminders.

However, it’s important to follow best practices for SMS marketing, such as obtaining explicit consent from customers before sending messages, and to not overdo it with frequency of messages to avoid annoying your subscribers.

How do I start SMS marketing?

To start SMS marketing in the UK, you will need to follow these steps:

  1. Build a list of contacts: Gather phone numbers from customers or potential customers who have opted-in to receive SMS messages from your business. It is important to obtain explicit consent from the recipients before adding them to your list.
  2. Create a message: Write a clear, concise message that will be sent to your contacts. Make sure that the message is relevant and valuable to the recipients.
  3. We can be your SMS marketing provider. Using our platform will allow you to send messages to your contacts with one click.
  4. Send your message: Once you have your list of contacts, message, and an account set up with us,  you can send your message to your contacts.
  5. Track your results: Use the analytics we provide you to track the success of your campaign, including the number of messages sent, delivered, and opened.

It is important to comply with all UK laws and regulations regarding SMS marketing, including the Privacy and Electronic Communications Regulations (PECR) and the General Data Protection Regulation (GDPR) and to obtain consent from the recipients before sending them any message.

We will help you with that

Is SMS marketing expensive?

The cost of SMS marketing in the UK can vary depending on your campaign message and whether you require multi media messages included, and the volume of messages being sent.

We provide SMS marketing plans that start at a few pence per message, while others may charge more for higher volumes or additional features such as automation or targeting.

Additionally, the cost of SMS marketing in the UK may be affected by taxes and other regulatory fees. Overall, SMS marketing can be a cost-effective way to reach customers in the UK

Why aren't my messages delivering?

    There could be a number of reasons why your messages aren’t delivering. Some possible causes include:

    • The recipient’s email or phone number is incorrect or no longer in use
    • The recipient’s inbox or message inbox is full
    • The message is too large or contains attachments that are blocked by the recipient’s email server
    • The recipient’s email server or phone carrier is experiencing technical difficulties
    • The message is being blocked by a spam filter
    • The recipient’s phone is off or out of service area

    It would be best to check with the recipient if they have received the message and if not, check your settings and try again. If the problem persists, it may be best to contact your email or messaging service provider for further assistance.

    We can help you with that

    How can I send 5000 SMS at once?

    There are a few ways to send a large number of SMS messages at once, including using our bulk SMS service or an SMS gateway.

    A bulk SMS service is a web-based platform that allows you to send large numbers of SMS messages to multiple recipients at once. These services typically include features like contact management, scheduling, and analytics.

    An SMS gateway such as ours is a service that allows you to send SMS messages via an API. This can be integrated with your own software or website, allowing you to send SMS messages programmatically. Before using any of this service, you need to check with your country’s legal compliance and regulations regarding mass messaging and spamming but we will take care of that for you

    If you have any questions or concerns not listed above,
    please get in touch with us by email at:
    or call/text at 07793 215 981




    22 The Spens,
    Cookham Road, Maidenhead, SL6 7EQ, Berkshire, United Kingdom


    +44 (0) 7793 215 981

    Business Hours

    Weekdays: 9 am to 9 pm
    Weekends: By Appointment